Refund Policy

Last updated: November 6, 2026

Globalit DOO
Slovačka 19, 81000 Podgorica, Montenegro
PIB: 03417492 · PDV: 30/31-26288-6

1. Our 14-day promise

For software, SaaS and downloadable digital products supplied by Globalit DOO and purchased through Paddle, you may request a full refund within 14 calendar days of the payment. This includes the first payment after a trial and each subscription renewal. Requesting a refund within this window is sufficient; you do not have to demonstrate a product defect. We authorize refunds that meet this promise and arrange them through Paddle.

2. How to request a refund

Use the billing-support link in your purchase receipt, visit Paddle’s buyer-support portal, or submit the refund-request form below within the 14-day window. Include the order or transaction reference, purchase date, product and email used at checkout. Do not send your card number or security code. We can help locate an order if you do not have its reference.

3. Processing and access

Paddle, as seller, processes the refund to the original payment method where possible. Approved refunds follow Paddle’s processing times; your bank or payment provider may take additional time to display the credit. Refunded product access or license rights may end when the refund is processed. We do not refund Paddle transactions by a separate direct transfer.

4. Canceling a subscription

To prevent future renewal charges, cancel through the Paddle customer portal or the subscription-management link in your receipt. Cancellation normally ends renewal at the close of the paid period; it does not itself request a refund of a past payment. Tell us if you also want cancellation when requesting a refund.

5. Statutory rights and other services

The 14-day promise is additional to any mandatory withdrawal, refund or defect remedy. Longer or more favorable rights required by law remain available. After this window, contact us about a faulty or misdescribed product or another applicable right; Paddle may also consider discretionary requests under its policy. No clause here removes a lawful right to dispute a payment.

Separately contracted consulting and bespoke engineering are not sold through Paddle. Their cancellation and refund terms must be stated in the written engagement before work begins, without limiting mandatory rights. This digital-product policy does not silently replace those agreed service terms.

Paddle documents: Buyer Terms · Refund Policy · Privacy Notice